You can return any unopened or unused item within 10 days of purchase (invoice date) for a full refund except brows & lashes due to their personal & sanitary nature. Please note that we do not refund shipping and handling charges & will charge a 15% fee for returns, since credit card companies charge for credit card reimbusements. (up to 20% restocking fees for wigs, depending on manufacturer’s fees.)
If you have provided a valid email address with your order, we’ll send an email to you to let you know your return has been processed. Please call for RA# to be issued, and we will provide you with mailing address information.
If you would like to exchange some or all of your purchase, you can do so within 10 days of purchase (invoice date). Simply call us for the return address to send your items to be exchanged. Please include a short note telling us what you would like. Your exchange order will be shipped to you promptly upon our receipt of your original merchandise. (Please contact us for an RA# and amount of postage fees for reshipping.)
If you need help with your exchange to find, for example, a better lash style or makeup color, we would be pleased to assist. Please get in touch with us by phone or email:
Toll Free: 866-324-0908
Email: [email protected]
There is no charge for an exchange order, except for sh/h fees.
Sorry, no refunds or exchanges for opened and/or used products, (other than wigs). False Eyelashes and Eyebrows are non-returnable due to their personal and sanitary nature.
WIG RETURN POLICY:
Q: What is your return policy?
A: We want you to be satisfied with your order. Therefore, items may be returned within 10 business days of receipt of product(s). The following exclusions and limitations apply:
Items marked Costume, Closeout, Clearance, Discontinued, Accessories, Custom, Care Products, Display, or Special Orders are not returnable.
We cannot accept items that are not in the original and perfect factory condition. The returned items must be unaltered, unworn, undamaged, and in perfect factory condition. Additionally, all tags and packaging must be included and attached.
Due to the nature of the hair goods industry, we find it necessary to charge a 20% re-stocking fee. (For example if you made a purchase of $60.00 plus tax, but then changed your mind after receiving the order, there would be a $12.00 re-stocking charge). We reserve the right to increase the re-stocking fee for customers who make frequent returns. Such customers will be given advance notice of their fee status.
Color Rings returned within 30 business days will not incur a re-stocking fee.
Color Exchange Policy:
If you are not happy with your color selection and wish to exchange the exact same item for a different color the 20% exchange fee will be waived for your first exchange only. A handling fee of $5.00 will apply to all color exchanges. 20% exchange fees apply to all other exchange item(s).
We do not offer refunds. Credits are issued as store credits only and are valid for the purchase of any product(s) that Cheryn International sells. We do not issue any cash, check, or credit card refunds. To redeem your store credit, you must call 866-324-0908 to speak to a phone representative. Your store credit does not expire until you use it.
Online discounts and promotions may not be applied to exchanges or to orders using store credit.
Standard shipping charges on exchanges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.
How to Request a Return or Exchange:
Requests for a return or exchange must be made within 10 business days of receipt of product(s). Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange. Once Cheryn International receives your package, please allow up to 10 business days for the return/exchange process to complete.
Note: If you request our assistance in selecting a style or color, please understand that we can only make suggestions and cannot guarantee that these suggestions will work for you. We cannot waive the re-stocking fee on returns, so please make sure that what you order is what you want.
The above limitations do not apply if the shipment is not what you ordered or is defective.
Q: How do I return items I’m not satisfied with?
A: Pack the items in a sturdy cardboard box and mail it back to us.
- You must include a copy of the original invoice, a note of explanation, and your phone number (or email address) with your return.
- All returns must show the invoice number and invoice date on the outside of the package. *Packages received without this information will be refused.
Q: Where do I send my return?
A: Please call Customer Service at 916-804-1337 or 866-324-0908 for an RMA# and address.